Refunds & Returns
We do not offer refunds or exchanges for change of mind.
Whilst we make every effort to ensure the quality of our products, with inspection teams on the ground at our manufacturing plant, and by checking your items before they are sent, occasionally things might fall through the cracks. Should you believe your product is faulty please contact us to discuss at firstname.lastname@example.org. Please include your order number or proof of purchase and a video or photo of the problem. Please note that any items missing from your order or defects need to be brought to our attention within 7 days of receiving your goods.
Our lunch boxes come with a 12 month warranty against manufacturing defects.
Our Junior and Neoprene lunch bags come with a 6 month warranty against manufacturing defects.
Our drink bottles come with a 6 month warranty against manufacturing defects.
Refunds will not be issued for general wear and tear (refer to care instructions below).
Our bottles and lunch boxes are made from hard wearing stainless steel but wear and tear is an inevitable part of any product, especially those designed for children. If dropped they will suffer dents and scratches and the patterns on the bottles can scuff when they come into contact with hard surfaces. Silicone is also prone to absorbing food stains, especially from the juice of fruits or vegetables like carrot sticks, watermelon, strawberries, tomatoes or rockmelon. While it is inevitable that these stains will form on silicone products, you can minimise or sometimes even remove the stains by soaking overnight in mild bleach and detergent.
This is all considered part of the normal wear and tear of our products, and refunds will not be issued.